If for any reason you are not completely satisfied with your purchase please request a return within 7 days of receiving your order. You may return it within 14 days of receipt. Shipping charges will not be refunded. Artwork must be insured by the customer for return and in its original packaging. please read on for details regarding my 100% satisfaction guarantee, and for instructions on how to make a return.
HOW TO RETURN YOUR PURCHASE:
Choose from two ways to return:
REGULAR RETURNS:
You may return your artwork for a full credit on your purchase cost (excluding shipping charges) by following these simple steps:
#1. Contact me at marksthomasartworks@gmail.com to obtain the return instructions for your order.
#2. Ship your Item back to us in it’s original packaging and enclose your completed return request. we strongly encourage you to return the item via a trackable method.
DAMAGED RETURNS:
If your artwork arrives damaged I offer a hassle-free photo return process to speed your refund.
Here’s how:
#1. Take a digital photo of your damaged artwork and any damage to the shipping container it arrived in.
#2. Attach your photos to an email and send them to marksthomasartworks@gmail.com
Please include your order number, Shipping ID. and a brief description of the reason for the return.
#3. You will receive a email within 2 business days confirming that your photo return is being processed.
#4. We will process your return based on your photos.
#5. Please note: It is imperative that the damage be easily apparent in your photos before we can approve your return for a refund. We will issue your refund after we have received and inspected the returned artwork.
Return your purchase to:
Mark S. Thomas Studio
1066 47th Ave. Studio #8
Oakland, California 94601
