If you don't love it, you can return it.

 

 

If for any reason you are not completely satisfied with your purchase please request a return within 7 days of receiving your order. You may return it within 14 days of receipt. Shipping charges will not be refunded. Artwork must be insured by the customer for return and in its original packaging. please read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.

 

How To Return your purchase: 

 

Choose from two ways to return:

 

Regular Returns: 

You may return your artwork for a full credit of your purchase cost (excluding shipping charges) by following these simple steps:

    

1. Contact me at marksthomasartworks@gmail.com to obtain the return instructions for your order.  

2. Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.

 

Damaged Returns: 

If your artwork arrives damaged I offer a hassle-free Photo Return process to speed 

your refund. Here's how:

 

    1. Take a digital photo of your damaged artwork and any damage to the shipping container 

        it arrived in. 

    2.  Attach your photos to an email and send them to marksthomasartworks@gmail.com 

        Please include your order number, shipping ID and a brief description of 

        the reason for the return.

    3. You will receive an email within 2 business days confirming that your photo return is 

        being processed.

    4. We will process the return based on your photos.

    5. Please note: It is imperative that the damage be easily apparent in your photos before we can approve your return and refund. 

. We will issue your refund after we 

        have received and inspected the returned artwork/print.

 

 

Return your purchase to:

 

Mark S. Thomas Studio

1066 47th Ave. Studio #8

Oakland, California 94601